THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF SERVICES, THE FACT THAT THE CUSTOMER WILL BE BOUND BY THE TERMS AND CONDITIONS OF THE PROVIDER OF THE PROPERTY AS DEFINED HEREIN.
White Blancmange acts as a travel agent for disclosed principals/tour operators, further details of which will be made available at the time of booking. Although monies for your holiday are paid via White Blancmange (the agent) your ‘contract’ will be with the principal/tour operator providing your accommodation (the provider). The contract is bound by the principal’s/tour operator’s terms and conditions.
We are occasionally asked by our clients if we are members of ATOL, ABTA or similar such tourism authorities. We appreciate our clients intend to spend a substantial amount of money and we understand why they would seek this assurance. However, it is important to note that White Blancmange acts as directory and agent to all the chalets on our website. When booking a chalet with White Blancmange you will then enter into a contractual agreement with the chalet owner or operator, not White Blancmange. For all bookings, your contract will be with the provider of the arrangements. The terms and conditions of the provider of your confirmed arrangements will apply to your booking. Copies of these conditions will be given to you on confirmation of the booking and you will be asked to read and sign the outlined contract.
IMPORTANT NOTE ON RATES/PRICES
When you make a booking directly with a chalet operator you will pay the exact same rate as you would when booking the chalet through White Blancmange. All operators and agents list the same rental prices and we do not charge any additional fees for assisting in finding you the perfect property for your luxury holiday.
Where requested we will be happy to provide information and details on an operators travel insurance for any property you may be interested in booking. The vast majority of our luxury ski chalet operators do have one of the following bonds, meaning they will automatically take responsibility for your whole holiday, giving you 100% financial security.
When you book an ATOL protected holiday, you should be given an ATOL Certificate by your travel company as soon as you pay over any money for the holiday - even if this is only a deposit. Your ATOL Certificate is proof that the holiday you have booked is protected by the ATOL scheme. Your ATOL Certificate will also tell you what to do if your travel company stops operating. Read the full terms of the Air Travel Trust Payment Policy. Keep your ATOL Certificate somewhere safe and take it on holiday so you know how to make an ATOL claim if you need to.
ABTA maintains a Code of Conduct which governs the relationship between Members and their customers, between Members and ABTA, and between Members and other Members. The Code of Conduct applies to all Members and is central to delivering higher standards for consumers and building confidence in travel. Members are committed to following the Code of Conduct, which means consumers will receive a high standard of service, fair terms of trading, accurate information and guaranteed complaint handling procedures if something goes wrong.
The Association of Independent Tour Operators (AITO) is an umbrella organisation that represents more than 120 of Britain's best independent tour operators. Their members specialise in destinations or types of holiday about which they are particularly passionate, meaning they are uniquely placed to provide personalised advice based on first-hand experience. All AITO members are required to provide the highest level of customer satisfaction by concentrating on three main pillars: Choice, Quality and Service.
TTA offer a solution to trade without a large bond; they use huge buying power to bring the very best commercial deals and, being industry leaders in financial protection, give access to unique and innovative products that provide 100% financial protection for both operators and customers.
ALTERATION & CANCELLATIONS BY THE CLIENT
Should you wish to make any changes to your confirmed booking, the operator (the provider) will endeavour to assist you but cannot guarantee that it will be able to do so. The person who signed the booking form/contract must request the changes in writing. Please refer to your contract with the provider, or contact us for specific cancellation and refund policies on any property you may have booked or may be interested in booking.
ALTERATIONS & CANCELLATION BY THE OPERATOR (PROVIDER)
White Blancmange will inform you as soon as possible if the operator (provider) needs to make any significant changes to your confirmed booking arrangements or to cancel them. We will act as a liaison between the client and the provider in relation to any alternative arrangements offered by the provider, but we will have no further liability to the client.
We recommend all clients take out adequate and appropriate insurance cover, inclusive of cover of the cost of cancellation, third party liability; personal, medical including rescue and repatriation; interruption and where relevant extreme sports is in place in respect of all users of the Services provided under the terms of this contract. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your needs.
The Customer shall ensure that all individuals have in their possession current Passports and Visas each with an expiry date no earlier than 6 months after the date of departure from the country in which the Services are provided.
With respect to all properties featured on White Blancmange, we always try to maintain the accuracy of price and information on all of our available chalets. However, in the event that there is an error that results in a mis-priced property and/or incorrect information, White Blancmange reserves the right to disclaim responsibility due to these errors. The information on our website is provided to us by the property owner or operator (the provider) and is not altered factually when placed on our website. To the best of our knowledge all details on our website were accurate at the time of being published. Any images used in our advertising have been provided by the provider and should be used for illustrative purposes only. White Blancmange strive to keep all images on ours site as up to date as possible, but they may not be an exact representation of the accommodation due to recent refurbishments or re-designs. For the latest and most accurate information regarding chalet facilities, layout or design you are advised to speak to one of our luxury travel consultants, who will be happy to answer any questions you might have.
We guarantee that all payments received from our customers, are kept in a customer deposit account before being paid to the Principle provider of the property. Clients will also have the choice to pay the provider direct.
A party (receiving party) shall keep in strict confidence all Provider's details including identity, technical or commercial know-how, specifications; location which are of a confidential nature and have been disclosed to the receiving party by the Supplier (disclosing party), its employees, agents or Customers, and any other confidential information concerning the disclosing party's business, its products and services which the receiving party may obtain. The receiving party shall only disclose such confidential information to those of its employees, agents and subcontractors who need to know it for the purpose of discharging the receiving party's obligations under the Contract, and shall ensure that such employees, agents and subcontractors comply with the obligations set out in this clause as though they were a party to the Contract. The receiving party may also disclose such of the disclosing party's confidential information as is required to be disclosed by law, any governmental or regulatory authority or by a court of competent jurisdiction. This clause shall survive termination of the Contract.
FORCE MAJEURE FOR THE PURPOSES OF THE OPERATOR (PROVIDER/SUPPLIER)
For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of the Supplier including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
The Supplier shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
If the Force Majeure Event prevents the Supplier from providing any of the Services for more than 4 weeks, the Supplier shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Customer.
Limitation of liability: THE CLIENTS'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
As the client you must ensure you draw your attention to the Providers T&C, so you are fully aware of the limitation of liability.
Depending on the level of service required we will endevour to introduce you to the right providers especially our preferred partners. For any type of event or planning we will require to charge extra for this service, depending on your what your personal requirements are.
SKI LESSONS FROM WHITE BLANCMANGE
Refer to separate Terms & Conditions which will be made available on making a booking. This will be sent with the invoice for payment to confirm the booking.
COMPETITION APRIL 2022
The promoter of Whiteblancmange.com HOTEL KALESMA COMP (Prize Draw) is Whiteblancmange.com Limited (company number: 07089911) of 145-157 St John's Street, London, EC1V 4P ("Promoter").
1.1. This Prize Draw is open to Worldwide residents who are aged 18 or over.
1.2. Employees of the Promoter or any associated company and their immediate family as well as sponsors of the Prize Draw and their employees and judges of the Prize Draw and their immediate family, or anyone else involved in the organisation of the Prize Draw, may not enter the Prize Draw.
1.3. Entrants will require access to the internet to enter the Prize Draw.
1.4. Entrants must have their own active and public personal Instagram account.
1.5. Entrants remain subject to the Instagram terms and conditions.
2. How to enter
2.1. To enter the Prize Draw entrants must enter via the below methods:
2.2 Instagram: ‘Like the competition post(s)’ and ‘Tag’ three friends and comment with the emoji shown in the caption section of the Prize Draw post; (‘Entry’) plus following’ the main White Blancmange and Kalesma Mykonos Accounts
2.3. Entries must be made between 18:00hrs GMT on 01.04.2022 and 11:59pm GMT on 25.04.2022 ("Competition Period") to be valid. Winner will be announced in the caption of the winning competition post within a reasonable time.
2.4. Entries received after the end of the Prize Draw Period will not be valid.
2.5. No third party or automated entries are permitted.
2.6. All entrants (including the winner must comply with any reasonable directions given to him or her by the Promoter in connection with the Prize Draw. Failure to comply with such
directions may result in an invalid Entry and/or withdrawal of the Prize.
2.7. Impersonating another account will be disqualified.
2.8. If the winning comment is deleted or brands are unfollowed before receiving the voucher / money the winner will be disqualified.
3. Winner selection and contact
3.1. The Promoter will select 1 winner at random from entries across all channels within a reasonable time after the end of the Competition Period. The decision of the Promoter shall be final. The Promoter will announce the winners by naming them on the White Blancmange Instagram Story.
3.2. As reasonably determined by the Promoter, no correspondence will be entered into in respect of any decision made in connection with the Prize Draw and the Promoter’s decision is final.
3.3. At the end of the Competition Period, the Promoter will announce the winner on Instagram (“Winner”) whereby the Promoter will ask the Winner for their name and email address, proof of age, proof of Entry and other details as applicable (“Details”). Once the Details have been provided in the manner stipulated herein, the Promoter will provide further details regarding the Prize.
3.4. If any winner fails to provide their Details to the Promoter within 48 hours of the Promoter direct message on Instagram, asking them to provide the Details in accordance with clause 3.2 then the Promoter acting in its absolute discretion may:
3.5.1. Make further attempts to contact that winner; and/or
3.5.2. Withdraw the Prize from that Winner.
3.6. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter under clause 3:
3.6.1.the declining or forfeiting Winner will continue to be subject to the provisions of these Terms and Conditions; and the Promoter may offer the Prize to a new Winner selected by the Judges in accordance with this clause 3.
The Prize comprises of the following elements at clauses 4.1 (“prize”):
• Including a 2-night stay at Kalesma Mykonos. Staying in a one bedroom suite for 2 people including breakfast subject to availability and excluding dates 5 Jun-20 Sep 2022. The offer excludes 2023.
4.2. This prize is not valid in conjunction with any other offers or promotions and is not refundable nor exchangeable in cash or any other services.
4.3. Entrants’ data will be used for the purpose of administration of this prize competition. Events may occur that render the competition of awarding the prize impossible due to reasons beyond the control of the Promoter and accordingly the Promoter may at their absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to the Promoter as a result thereof.
4.4. The prize is non-transferable and non-refundable and the Winners cannot request any alternative prize.
5. Winner publicity
5.1. The Promoter reserves the right to publish each Winner's name and Entry on the Promoter’s official social media accounts, including Twitter, Instagram and Facebook and on its website found at www.whiteblancmange.com
5.2. By entering the Prize Draw, if you are a Winner you agree to your Entry being published in accordance with clause 5.1 and to take part in and co-operate fully with all reasonable publicity accompanying or resulting from this Prize Draw without further recompense.
6. Entry requirements
6.1. Any Entry that is deemed by the Promoter, in its sole discretion, to be unlawful, obscene, vulgar, pornographic, hateful, threatening, discriminatory, offensive or which may otherwise bring the Prize Draw or Promoter into disrepute will be excluded from the Prize Draw and the Promoter reserves the right to take any further action in respect of such Entry that it deems appropriate.
6.2. The Promoter will fully co-operate with any law enforcement authorities or court order requesting or directing the Promoter to disclose the identity of or to locate anyone posting or linking any content to its Twitter, Facebook or Instagram pages which infringes any third party rights or is in breach of any of these Terms and Conditions or any applicable law.
6.3. All entries must fulfil every entry requirement stated in the competition caption
7. Use and display of Entries and copyright
7.1. The copyright subsisting in the Entry must belong to the entrant. Entrants will retain copyright in the Entries they submit. Entrants must not have infringed the rights of any other party or breached any laws when submitting their Entries. If an Entry contains reference to or images of a person, the consent of that person (or their parent or guardian if they are under 18) must have been obtained.
7.2. By submitting an Entry:
7.2.1.you licence and grant the Promoter, its affiliates and sub-licensees an exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish and display such content for any purpose in any media including, but not limited to the Promoter’s website, social media accounts, marketing materials, newsletters and promotional material without further compensation, restriction on use, attribution or liability;
7.2.2.you waive any moral rights or similar rights in respect of your entry to which you may be entitled (at the time of submission or in the future) under the Copyright, Designs and Patents Act 1988 as amended time to time or under any similar applicable laws in force from time to time in force anywhere in the world;
8.1. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for:
8.1.1.any Prize that is not redeemed;
8.1.2.any personal property;
8.1.3.any loss of enjoyment or wasted expenditure;
8.1.4.any system failures or malfunctions of any third party websites;
8.1.5.any incomplete, lost, delayed or late Entries;
8.1.6.any failure to fulfil obligations of any third parties involved in this Prize Draw;
8.1.7.any fault, malfunction, damage, loss or disappointment suffered by the participants in the Prize Draw howsoever arising from participating in the Prize Draw; 8.1.8.communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Prize Draw;
8.1.9.inaccessibility or unavailability of the internet, or any website (including without limitation any social media web sites) or any combination thereof through dial up, broadband, mobile internet or WAP connections;
8.1.10. any injury or damage to a participant which may be related to or arising from the Prize Draw or the Prize;
8.1.11. if for any reason the Prize Draw or any website in connection with the Prize Draw is not capable of running as planned for reasons which may include without limitation, infection by computer, virus, tampering, unauthorised intervention, fraud, technical failures or any
other causes which may corrupt or affect the administration security, fairness, integrity or proper conduct of this promotion; and/or
8.1.12. any other matter outside of their reasonable control.
8.2. Nothing in these Terms and Conditions affects your statutory rights.
8.3. To the extent permitted by law, all conditions, warranties and other terms which might otherwise be implied by statute or common law are expressly excluded from these Terms and Conditions.
8.4. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses (including legal and other professional fees) arising out of or in connection with any allegations or claims resulting directly or indirectly from:
8.4.1.their Entry into this Prize Draw; and/or
8.4.2.their receipt and use of any Prize.
9.1. The Promoter reserves the right to cancel or amend the Prize Draw or these Terms and Conditions if it has reasonable grounds for doing so. Any changes to the Prize Draw or these Terms and Conditions will be announced by the Promoter through its Instagram accounts. 9.2. By entering the Prize Draw you accept these Terms and Conditions as in force at the time you submit your Entry.
9.3. Any person who provides their Details to the Promoter in connection with this Prize Draw accepts:
9.3.1.these Terms and Conditions; and
9.3.2.the use of their personal data by the Promoter:
126.96.36.199. for the purpose of administration of the Prize Draw (including publishing the names of the Winners and any administration relating to the Prize); and
188.8.131.52. any other purpose for which they have consented.
9.5. Without prejudice to clause 6.1, the Promoter reserves the right to exclude any Entry from the Prize Draw if it deems it to be ineligible or otherwise invalid and the Promoter shall have complete discretion in this respect.
9.6. No responsibility can be accepted for lost Entries or incomplete Entries. Proof of Entry is not proof of receipt.
9.7. If any provision of these Terms and Conditions (or part of any provision) is found by any court or other competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force.
9.8. If any invalid, unenforceable or illegal provision would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the Promoter.
9.9. No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law or any abandonment of any such right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
9.10. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
9.11. The Prize Draw, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim which may arise out of or in connection with the Prize Draw or these terms.
9.12. Whiteblancmange reserves the right to amend or terminate the competition and prize details.
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